SHIPPING TO THE CLIENT Original artwork will be packaged and shipped to you within three to five business days after you've made your purchase. You'll receive information you when your artwork will arrive. Our insurance requires a signature on your end when receiving your artwork. If you notice any damage to the box, please take a photo of the damage before you open it and then open the box in front of the carrier who delivered it. Please call us immediately if there are any problems or contact us at [email protected] RETURN POLICY - ORIGINALS plARTform intends to ensure the complete satisfaction of the client, enabling him to return the Artwork with the exception of the cases specified in paragraph below, no later than 14-day (pursuant to Article UE 2011/83/C) from the date of receipt of the order and refunding the full cost, excluding shipping costs, including those for the return of the Artwork itself, which remain taken on to the client. plARTform will not refund to client the entire cost of the artwork in the cases listed below: - When the packaging of the artworks, contained in the packaging for the shipment, should not be intact, with only the exception of any damage in transit and due to the Courier, which the Customer will have to notify to plARTform, referring to the mode of shipment and delivery; - When the artwork and its accessories (frame, certified of authenticity, and any other additional material and / or material contained in the packaging) would be, even partially, damaged or tampered with or removed or destroyed; - If the return process shouldn’t be been followed by the customer, as described in the plARTform site. - If the artwork would be ordered by mistake and not canceled by forty-eight (48) hours from the time of purchase. Before purchasing a large painting you should measure your wall space to be sure you'll be happy with the fit. For the refund, artwork must be returned in the same condition that you received it in, in the original shipping container, and be returned with all accompanying certificates and paperwork you received with your order. To complete your return, we require a receipt or proof of purchase. We require that you use a trackable shipping service and that you purchase shipping insurance for the full value of the artwork (just as we shipped it to you). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please write to [email protected] if you want to return the Artwork. Once the artwork safely reaches the artist, plARTform will process your return and the amount owed will be refunded to your original source of payment in the same currency (minus shipping costs and international customs fees, if any) ARTWORK DAMAGED IN TRANSIT When your artwork is delivered, if you notice any damage to the box, please take a photo of the damage before you open the painting and open the box in front of the carrier who delivered it. Photograph any damage to the artwork and contact us immediately.